FAQs

What is raw hair?

Raw hair is 100% human hair from a single donor. It is hair that has absolutely no processing, chemicals, dyes, fillers or mixing of animal fibers. The cuticles are intact and no two bundles look alike. This is the purest form of hair.

How often do I need to wash my hair extensions?

We suggest washing your extensions every one to two weeks to prevent product buildup.

Can I dye, bleach or apply heat to my hair extensions?

You can definitely color and bleach your hair extensions. It’s advisable to consult with a professional colorist or hair stylist for optimal results. Treat this hair as you would your own, as it’s raw hair, and you can safely apply heat up to 450 degrees. After using heat, your raw hair extensions will return to their natural curls or waves when washed or sprayed with water.

Do you offer wholesale or samples?

Thank you for your interest but as of now we are not offering wholesale services or samples.

Do you sell wigs?

Yes we do (currently discontinued) , we sell lace front wigs and you can also have a Professional hairstylist make a custom wig from our weft hair using a closure or frontal.

Do you have bundle deals?

Yes we have bundle deals and also individual bundles. The prices listed are for a single bundle of hair or bundle deals.

I just placed an order, when will it ship?

Please allow for a processing time of 3 to 5 business days for your order. Once processed, your order will be shipped, and you can expect to receive your package within 3 to 5 business days in the US.

I am not in love with my order, can it be returned? What if there is an issue?

Unfortunately due to federal health regulations and the nature of this product we can not offer refunds. We have a 7 day exchange policy for our products. The hair must be in its original luxury packaging and in resalable condition. Please keep in mind that if the hair has been worn, installed, permed, rinsed, processed and untied from bundle packaging this voids the exchange and the items will be returned back to the customer and marked as final sale. If you have any questions or concerns feel free to email us at info@puredeluxehair.com. Please see our return policy for full details.

Can I cancel my order?

We do not offer order cancellations please choose you raw extensions carefully before placing an order.

I have entered an incorrect address what do I do now

Please be sure to check that you are entering the correct address. Unfortunately, once a package has been shipped to the address specified by the customer we can no longer accept responsibility.

How long does shipping take?

Our free shipping takes 3 to 5 business days after the order has processed and you can also choose to pay for overnight shipping to receive your order faster (if applicable).

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help if you have any questions. Please send us an email to info@puredeluxehair.com and we will be happy to assist you in any way we can. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.